customer service

Patient #1 called to get Ambien (a sleeping pill) refilled. It has no refill on the rx, of course. She asked if I could advance her one pill because evidently she couldn't go without a sleeping pill for one night. I said no because it's a controlled substances and since it's already 7pm her doctor probably won't call back to okay the refill until the next day. She got upset and asked how come our pharmacy didn't alert the patients when their medications are running low. What can I say? You're a grown up person and I assume you can read the "NO REFILL" on the rx label. And I assume that you'll realize when there was only one pill left in the bottle. Why in the world would you call me the last minute when you know your doctor never put any refills for your rxs because he knows you're an addict?

Patient #2 called the pharmacy manager because he picked up some Cialis (kind of like Viagra) and dropped them on the freeway when he was riding his motorcycle. Now he didn't ask if he could get another refill. Instead he said we should fill the rx again at the pharmacy's expense. Does it make sense at all? If you get robbed after you withdrawal money from the bank do you ask the back to deposit that money to your account again? This reminds me about another patient at my old store whose Viagra was "stolen while he was asleep in the bus"!! He has medicaid so he expected the state will pay for them again. My heart broke when I think about where my tax money goes. People who take no responsibilities of their lives and have no respect for others. Mothers who give birth to 6 children so they can all get on the state plan and get 3 bottles of tylenol and 3 bottles of motrin for free every month.

This is a crazy world.